Refund and Return Policy for victorsleiter.com
Last Updated: September 4, 20240
At Victor Sleiter AB, we strive to ensure your satisfaction with our products. This Refund and Return Policy outlines the terms and conditions for returns and refunds for both our physical and digital products. By making a purchase on victorsleiter.com, you agree to the terms of this policy.
- Physical Products
1.1 Return Eligibility
- You may return physical products within 30 days of the delivery date.
- Products must be unused, in the same condition as received, and in the original packaging.
- Customized or personalized items are not eligible for return unless they are defective.
1.2 Return Process a) Initiate a return by contacting our customer support at [email protected]. b) You will receive a Return Merchandise Authorization (RMA) number and return instructions. c) Ship the item back to us at the following address:
Victor Sleiter AB Sätunavägen 21C 19546 Märsta, Sweden
d) Include the RMA number on the outside of the package.
1.3 Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-15 business days.
- The refund will be credited to the original payment method used for the purchase.
1.4 Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
- If the return is due to our error, we will provide a prepaid return shipping label.
1.5 Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receipt.
- We will arrange for a replacement or full refund, including return shipping costs.
- Digital Products
2.1 Refund Eligibility
- Due to the nature of digital products, we generally do not offer refunds on digital purchases once the product has been accessed or downloaded.
- However, we offer a 14-day money-back guarantee for our online courses if you are unsatisfied with the content.
2.2 Refund Process for Online Courses a) To request a refund for an online course, email us at [email protected] within 14 days of purchase. b) Include your order number and reason for the refund request. c) Our team will review your request and respond within 5 business days. d) If approved, the refund will be processed to the original payment method within 5-10 business days.
2.3 Exceptions
- Refunds will not be provided for digital products if: a) More than 14 days have passed since the purchase. b) You have completed more than 25% of the course content. c) You have downloaded more than 25% of the digital materials.
- General Provisions
3.1 Refund Amount
- Refunds will be for the full purchase price of the product.
- Shipping and handling charges are non-refundable, except in cases where we made an error.
3.2 Gift Returns
- For gifts, the refund will be issued as a store credit to the gift recipient.
- The gift giver will not be notified of the return.
3.3 Promotional Items and Free Gifts
- Any promotional items or free gifts received with a purchase must be returned along with the original item if you wish to receive a full refund.
- Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Victor Sleiter AB Email: [email protected] Address: Sätunavägen 21C, 19546 Märsta, Sweden
- Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any changes indicates your acceptance of the new terms.
By making a purchase on victorsleiter.com, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.